Last updated: 6/2/25

At From, Inesz, we want you to love what you ordered. If you are not completely satisfied, we’re here to help.

---

Returns

• You have 5 days from the date you receive your order to request a return.
• To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.
• Final sale items or custom/personalized products are not eligible for return unless defective.

---

How to Return

Contact our customer service team at frominesz@gmail.com within 5 days of receiving your order to initiate the return.

• Please provide your order number and reason for the return.
• We will provide instructions on how to send your item(s) back to us.
•  Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

---

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 7-10 business days.
• Shipping fees are non-refundable.

---

Exchanges

• We do not offer direct exchanges at this time. Please return your original item for a refund and place a new order for the desired product.

---

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at frominesz@gmail.com with photos of the damage.

• We will work quickly to resolve the issue, including a replacement or refund.

---

Questions?

If you have any questions or concerns about your order or our return policy, please contact us at:
frominesz@gmail.com